FAQ

1. What personal information does bakeshed.rw collect?

We collect your name, email, phone, billing/shipping address, payment info (including COD), and device info like IP address, browser, and cookies.

2. Why do you need my information?

To process and deliver your orders, prevent fraud, communicate with you, improve our website, and show you relevant products or ads.

3. Does bakeshed.rw share my data with others?

Yes, only to operate our store (e.g., Shopify, Google Analytics) or if required by law. We never sell your personal information.

4. Can I turn off cookies?

Yes – you can disable cookies in your browser settings. Visit allaboutcookies.org for instructions.

5. How do I delete my personal data?

Email us at info@mayaealtd.com with your request. We will remove your order information from our records unless we need to keep it for legal reasons.

6. Is my payment information safe?

We use secure payment processing (Shopify). We do not store full credit card details on our servers.

7. Do you collect data from children?

No – our website is for users aged 18 and older.

8. How will I know if this policy changes?

We will post the updated policy on this page with a new “Last updated” date. Check back occasionally.

9. I live outside Africa – does this apply to me?

Yes, but if you are in Europe, you have additional rights (access, correction, deletion). Your data may be transferred outside Africa.

10. Who do I contact with privacy concerns?

Contact Maya EA Ltd at info@mayaealtd.com or mail to Kigali, Rwanda.

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